Privacy Policy

Privacy Policy for MobileCare

Last Updated: April 13, 2026

At MobileCare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile repair services, shop for devices, or interact with our website in Kathmandu, Nepal.

Information We Collect

Personal Information: When you use our services, we may collect your name, phone number, email address, and physical address for service delivery and communication purposes.

Device Information: For repair services, we collect details about your mobile device including make, model, serial number, and the nature of the issue to provide appropriate service.

Payment Information: We collect payment details including card information or mobile payment details to process transactions securely.

Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and services requested.

How We Use Your Information

• To provide mobile repair and maintenance services
• To process payments and manage transactions
• To communicate with you about your orders and services
• To improve our services and customer experience
• To send promotional offers and updates (with your consent)
• To comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and repair parts suppliers. These parties are contractually obligated to protect your data.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of marketing communications at any time by contacting us.

Contact Information

If you have questions about this Privacy Policy or need to exercise your data rights, please contact us at:

Email: privacy@mobilecare.com
Phone: +977-9841234567
Address: Kathmandu, Nepal